Shipping policy
At Solvane Goods, we work to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order with Solvane Goods, you acknowledge and agree to the shipping practices described below.
1. Order Processing
Orders are typically processed after payment has been successfully received.
Processing times may vary depending on the product, inventory availability, order volume, and fulfillment location.
Estimated processing information, when applicable, will be displayed on the product page or during checkout.
Please note that order processing time is separate from shipping transit time.
We will make reasonable efforts to process and ship orders within the timeframe communicated at the time of purchase.
2. Shipping Times
Estimated delivery times may vary depending on:
- Product availability
- Fulfillment location
- Shipping method selected
- Destination
- Carrier operations
- Weekends and holidays
- Weather conditions
- Unexpected transportation delays
- Other circumstances outside our reasonable control
Any delivery timeframe displayed on our website is an estimate unless explicitly stated otherwise.
We do not guarantee a specific delivery date unless a specific delivery guarantee is expressly provided at checkout.
We will not advertise or represent a shipping timeframe unless we have a reasonable basis to believe that the order can be shipped within that timeframe, as required by applicable law.
3. Shipping Rates
Available shipping options and applicable shipping charges will be displayed during checkout.
Shipping costs may vary depending on:
- Product
- Destination
- Order size
- Shipping method
- Current carrier rates
If free shipping is offered for a particular product, promotion, or order, the applicable terms will be displayed on the website or during checkout.
4. Tracking Information
When tracking is available, you will receive tracking information by email after your order has been shipped.
Tracking information may take some time to become active after the carrier receives or scans the package.
Once tracking information has been provided, you may use the carrier's tracking system to monitor the shipment.
Please allow reasonable time for tracking information to update before contacting us about a shipment that has recently been dispatched.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, unit, or suite number
- City
- State
- ZIP code
If you realize that you entered an incorrect address, contact us as soon as possible at:
We will make reasonable efforts to update the shipping information before the order is processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address.
6. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to resend the order.
If the package is returned to us or our fulfillment provider, we may contact you to determine whether the order should be reshipped or otherwise handled under our Refund & Return Policy.
7. Delayed Shipments
Although we work to process orders within the timeframe communicated at checkout, shipping delays can occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Transportation disruptions
- High shipping volumes
- Holidays
- Incorrect address information
- Inventory or fulfillment issues
- Other circumstances beyond our reasonable control
If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide the notices and options required by applicable law.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, when a seller cannot ship within the promised timeframe, or within 30 days when no timeframe was specified, the seller generally must provide the customer with the option to consent to a delay or cancel the order for a prompt refund.
8. Orders That Have Not Arrived
If your order has not arrived within the applicable estimated delivery timeframe, please contact us at:
Please include your:
- Full name
- Order number
- Shipping address
- Tracking number, if available
We will review the shipment information and work with the appropriate carrier or fulfillment provider when necessary.
The FTC recommends that consumers first contact the seller when an online order does not arrive; sellers are required to address shipping according to the applicable promised timeframe and federal rules.
9. Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Solvane Goods may not be responsible for packages that are subsequently lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Checking with household members or building management.
- Contacting the shipping carrier.
- Contacting us at hello@solvanegoods.com if you need additional assistance.
We may review the circumstances of the shipment and determine whether additional assistance is appropriate.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
- A description of the damage
Damaged, defective, or incorrect products are handled according to our Refund & Return Policy.
11. Split Shipments
Some orders containing multiple products may be shipped separately.
This may occur when products are fulfilled from different locations or through different fulfillment channels.
If your order is shipped in multiple packages, you may receive separate tracking information.
You will not be required to place a new order simply because products from the same purchase are shipped separately.
12. International Orders
Solvane Goods may offer international shipping for selected products or destinations.
International availability, shipping charges, delivery estimates, and applicable taxes or duties may vary by destination.
Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.
International shipments may also experience additional delays due to customs processing.
13. Customs and Import Delays
For international orders, customs authorities may inspect packages or require additional information before delivery.
Solvane Goods does not control customs processing times.
Any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
14. Shipping Restrictions
Certain products may have shipping restrictions based on destination, carrier requirements, product characteristics, or applicable laws.
If a product cannot be shipped to the selected destination, we may cancel the affected portion of the order and provide any applicable refund.
15. Changes to Shipping Information
Shipping information may change from time to time based on carrier availability, fulfillment locations, inventory, or other operational factors.
The shipping information applicable to your order will generally be the information displayed at checkout when the order is placed, subject to applicable law.
16. Contact Us
If you have questions about shipping or your order, please contact us:
Solvane Goods
Email: hello@solvanegoods.com
We will do our best to assist you and provide available information regarding your shipment.
17. Changes to This Shipping Policy
Solvane Goods may update this Shipping Policy from time to time.
When changes are made, we will update the "Last Updated" date at the top of this page.
Any updated policy will apply to orders placed after the updated policy becomes effective, subject to applicable law.