Privacy policy
At Solvane Goods, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Solvane Goods ("Solvane Goods," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our website or interact with our services.
Depending on how you interact with Solvane Goods, this may include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Products purchased
- Payment-related information
- Customer service communications
- Information you provide when contacting us
- Account information, if you create an account
We may also automatically collect certain technical and browsing information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General website usage information
- Cookies and similar technologies
We collect information only as reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Information
We may collect information in several ways, including when you:
- Visit or browse our website
- Place an order
- Create an account
- Subscribe to marketing communications
- Contact customer support
- Submit a form
- Participate in promotions or other activities
- Interact with our website using cookies or similar technologies
We may also receive information from service providers that help us operate our business.
3. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Shipping and delivering products
- Providing customer support
- Communicating with you about your orders
- Responding to questions and requests
- Managing customer accounts
- Improving our website and services
- Understanding how visitors use our website
- Detecting and preventing fraud, abuse, or unauthorized activity
- Maintaining website security
- Sending marketing communications where permitted and where you have provided the necessary consent
- Complying with applicable legal obligations
We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing additional notice where required.
4. Payment Information
Payments made through our website may be processed by third-party payment processors.
Solvane Goods generally does not need to directly store your complete credit card number or other full payment credentials on its own systems.
Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.
You should review the privacy practices of the payment provider used during checkout for additional information about how payment information is handled.
5. Sharing Personal Information
We may share personal information with service providers and business partners when reasonably necessary to operate our business.
These may include providers involved in:
- Payment processing
- Order fulfillment
- Product shipping and delivery
- Website hosting
- E-commerce services
- Customer support
- Email communications
- Analytics
- Fraud prevention
- Website security
- Marketing and advertising
These service providers may receive only the information reasonably necessary to perform the services they provide to us.
We may also disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from governmental authorities
- Protect our rights, property, or safety
- Protect customers or others from fraud, abuse, or security threats
- Investigate suspected violations of our terms or policies
- Facilitate a business transfer, merger, acquisition, financing, or sale of assets
We do not sell personal information for money unless our practices change and applicable law requires us to provide the required notice and choices.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may help us:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic
- Analyze website performance
- Improve the shopping experience
- Measure advertising performance
- Detect fraud and security issues
You may be able to control or disable certain cookies through your browser settings.
Disabling cookies may affect certain website functionality.
Where required by applicable law, we will provide additional choices or notices regarding cookies and similar technologies.
7. Analytics and Advertising
We may use third-party analytics or advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing.
These services may use cookies, pixels, or similar technologies to collect information about website activity.
Depending on the services we use and the applicable law, this information may include information about your device, browsing activity, interactions with advertisements, and website visits.
We will provide applicable privacy choices or opt-out mechanisms when required by law.
8. Email Communications
If you subscribe to marketing communications from Solvane Goods, we may use your email address to send information about:
- Products
- Promotions
- Special offers
- New arrivals
- Updates about Solvane Goods
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer support requests.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Complying with legal, accounting, and regulatory obligations
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
For this reason, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
The FTC recommends that businesses collect only information they need, protect information appropriately, and securely dispose of information when it is no longer needed.
11. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If you believe that a child under 13 has provided personal information to us, please contact us at hello@solvanegoods.com so that we can take appropriate steps.
Where applicable, additional requirements under the Children's Online Privacy Protection Act (COPPA) may apply to services directed toward children or knowingly collecting information from children.
12. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These rights may include:
- The right to know what personal information we collect and how it is used
- The right to request access to personal information
- The right to request correction of inaccurate personal information
- The right to request deletion of personal information
- The right to opt out of certain sales or sharing of personal information
- The right to limit certain uses of sensitive personal information where applicable
- The right to receive information about categories of personal information collected and disclosed
- The right not to receive discriminatory treatment for exercising applicable privacy rights
These rights vary depending on applicable federal and state law.
For example, California's privacy laws provide qualifying California consumers with rights concerning access, deletion, correction, opt-out of certain sale or sharing, and other privacy choices.
13. How to Submit a Privacy Request
To exercise an applicable privacy right, contact us at:
Please include enough information for us to understand your request and reasonably verify your identity where required.
We may need to request additional information to verify that the request is actually associated with you.
We will respond to valid privacy requests within the timeframe required by applicable law.
If you are a California resident, applicable California privacy law may provide additional rights and procedures for submitting requests. California businesses subject to the CCPA must provide instructions for exercising applicable privacy rights.
14. California Privacy Rights
If you are a California resident and applicable California privacy law applies to our business, you may have additional rights regarding your personal information.
These may include the right to:
- Know what categories of personal information we collect
- Know the purposes for which personal information is used
- Request access to personal information
- Request deletion of personal information, subject to exceptions
- Request correction of inaccurate information
- Opt out of certain sales or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information, where applicable
- Receive equal treatment for exercising your privacy rights
California law also recognizes certain opt-out preference signals, including qualifying Global Privacy Control signals, where applicable.
If you wish to exercise an applicable California privacy right, contact:
We will process qualifying requests according to applicable California law.
15. Do Not Track
Some web browsers may provide a "Do Not Track" signal.
Because there is currently no universally accepted standard for responding to every type of Do Not Track signal, our website may not respond to all browser-based Do Not Track signals.
Where applicable law requires us to recognize a particular privacy preference signal, we will follow the requirements applicable to that signal.
16. Third-Party Websites
Our website may contain links to third-party websites, services, or applications.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
17. International Visitors
Solvane Goods primarily serves customers in the United States.
If you access our website from outside the United States, your information may be processed or stored in the United States or other locations where our service providers operate.
Privacy protections in those locations may differ from those in your country of residence.
By using our website, you acknowledge that your information may be transferred, processed, or stored in accordance with applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Solvane Goods
Email: hello@solvanegoods.com