Refund policy
At Solvane Goods, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund terms below.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging, when applicable.
- Include proof of purchase or your order number.
- Not have been damaged as a result of misuse, improper handling, or normal wear and tear.
Some products may have additional return restrictions. If special conditions apply to a particular product, they will be disclosed on the product page or before purchase.
To request a return, contact us at:
Please contact us before sending any product back. We will provide instructions regarding the return process and return address.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the packaging, if the item arrived damaged
After reviewing the situation, Solvane Goods may provide a replacement or refund, depending on the circumstances.
When the issue is confirmed to be our responsibility, we will not require you to pay return shipping costs.
3. Returns Due to Change of Mind
If you simply change your mind about your purchase, you may request a return within the 30-day return period, provided the item meets our return requirements.
For these returns:
- The customer is responsible for return shipping costs.
- Original shipping charges may not be refundable.
- The item must be returned in eligible condition.
- Refunds are issued after the returned item has been received and reviewed.
Certain products may not be eligible for change-of-mind returns when disclosed before purchase.
4. Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used, altered, or damaged after delivery.
- Products damaged through misuse or improper handling.
- Hygiene-sensitive products after opening, where applicable.
- Items specifically identified as final sale before purchase.
- Products subject to specific return restrictions disclosed on their product page.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.
5. Refunds
Once your return is received and approved, your refund will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.
If a refund is required because we cannot fulfill an order or because of another circumstance covered by applicable law, we will process the refund within the applicable legal timeframe. Federal rules require sellers to address certain shipping delays by providing customers an opportunity to cancel and receive a prompt refund.
6. Refund Not Showing
If you have received confirmation that your refund was issued but do not see it in your account:
- Check your original payment method.
- Contact your bank or credit card provider.
- Allow additional processing time.
- If the refund still does not appear, contact us at hello@solvanegoods.com.
We will be happy to help investigate the issue.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the return process described in this policy may apply.
8. Shipping Delays or Unavailable Products
Solvane Goods aims to fulfill orders within the delivery timeframe communicated to customers.
If we discover that an order cannot be shipped within the promised timeframe, applicable federal rules may require us to provide the customer with an updated shipping date and the option to cancel the order for a refund.
If we are unable to fulfill an order, we will provide the applicable refund rather than requiring the customer to accept store credit when a monetary refund is required by law.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
If the order cannot reasonably be reshipped, any refund will be handled according to the circumstances and applicable law.
10. Exchanges
We do not generally offer direct exchanges.
If you receive a damaged, defective, or incorrect item, please contact hello@solvanegoods.com so we can determine the appropriate solution, which may include a replacement or refund.
11. Policy Changes
Solvane Goods reserves the right to update this Refund & Return Policy when necessary.
The version published on this page will apply to purchases made after the effective date shown above, subject to applicable law.
12. Contact Us
If you have questions regarding returns, refunds, or your order, please contact us:
Solvane Goods
Email: hello@solvanegoods.com
We are committed to handling customer requests fairly, transparently, and in accordance with applicable laws and regulations.